FAQs

1. Visit “MY ACCOUNT” page.
2. Register for an account and follow the prompts as indicated.
3. Click Register.
4. At this point you may place orders. Please note that you must be 19+ to place an order

Ordering is quick and easy. 

1. Visit the “Products” page and review our products by clicking the product title.
2. Point to a product and choose “ADD TO CART” or “SELECT OPTIONS” to choose the weight of the product; then “ADD TO CART”.
3. Click the “CART” or “VIEW CART” when you are done and review your order.
4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“buttons beside a product. Click “UPDATE CART”.
5. Click “PROCEED TO CHECKOUT” when ready.
6. Review your billing details, shipping details and order details.
7. Before placing your order. You need to read and accept our terms & conditions.
8. Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
9. Check your email for a confirmation letter and next steps to issue an E-Transfer or prepare cryptocurrency
10. Send your E-Transfer or Cryptocurrency and make sure it was processed. Please allow up to 24 hours for your payment to be processed
11. After that we will then process and ship your order.
12. Congratulations you have made your first purchase on Monkey Budz.

Not receiving emails from us? Check your spam/junk folder and mark our emails as not spam. If you still can’t find it, please message us on live chat or email us: [email protected]

We do ship to Nunavut, Northern Ontario, and Quebec. We might cover a maximum of $250, one time if the parcel is lost or stolen. The recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without a new order and payment.

Discretion is the name of the game!

All our products are vacuum-sealed in odour-proof bags for freshness and protection. Then they are boxed and sealed in generic, unmarked Canada Post bubble mailers.

The bubble mailer includes only tracking and delivery information, no compromising images or text. Even the box is blank!

Any package with a value of $250 or more will automatically be sent with a signature-required delivery confirmation. You can waive this requirement, but it is not recommended. Packages have disappeared from doorsteps! We will not be held liable for lost or missing packages if you have waived this requirement.

For packages worth under $250, the signature-required confirmation is optional. If you wish to opt in, please checkmark signature when you place your order at checkout.

Please contact customer service if you would like to change the signature requirement of your order.

If you live in a basement suite or other sub-unit, you may include a “BSMT” (or other relevant indication) in the Address Line 2 field at checkout. Please note that letter carriers do not have an obligation to deliver to basement suites or sub-units and often simply drop off at the main numbered street address. If your preference is delivery to a basement suite or sub-unit, we cannot guarantee your package and will not be held liable or responsible if it is lost or missing.

Once you have made an order and the payment has been processed, your package will be sent out for delivery. Orders placed before 11:00 am (PST), typically will be sent out same day, orders placed after 11:00 am (PST)will be sent the following day. Once Shipping Carrier has scanned the package, we will provide you with your tracking in an email which is anywhere from 3pm PST to 8pm.

Monkey Budz offers a full guarantee on your purchase. It is extremely rare that packages get lost or stolen, but we give our valued members full confidence with their purchases. Please note that we are unable to offer a replacement package if the signature option is waived and the tracking number says it was delivered.

If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at info@monkeybudz.cc

We will not be held liable for lost orders due to and if:

• mistakes by the postal office
• If your tracking status shows delivered (No exceptions)
• wrong address/unit # given by customer
• seized at postal facility
• stolen packages after delivery

If a trace is filed, Canada Post will investigate which can take up to two weeks to complete.

Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days. However, it they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please EMAIL US directly at [email protected] and we will perform a trace for you with Canada Post.

If your’re tracking your package on Canada Post’s website and it has not been updated its may be due to the following reasons

We are enroute to ship your package and it hasn’t been scanned yet at the post office
The package has been dropped off at the post office already but the clerk has not scanned or missed the scan on the package. The next scan will be later in the day at the processing center
Canada Post tracking system has a glitch with the tracking number
Don’t worry, once the package is in Canada Post system it’s already making its way towards you. Expect delivery within 2-3 business days depending how far you live from a major city in your province.

Members get their package on time or usually just a day later. If you do not receive it after 2 days please let us know.

Here are two possible scenarios:

The postal worker delivered the package to the wrong mailbox
The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.

Canada Post says:

“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”

Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.

Canada Post advises:

“If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets.

Note: Only the sender can file a claim for non-delivery. If you are the recipient please get in touch with the sender or call Canada Post Customer Service.”

This is likely a minor processing error on Canada Post’s end, and it should correct itself within 1-2 business days. If your package remains in the same location for more than 2 business days, please contact our Customer Support via live chat or email for assistance.

In many cases the tracking isn’t updated due to a missing scan, which is a common occurrence for Canada Post. If your tracker is not updating, and the package is not delivered within 5 business days of shipment, please contact us and we will do a trace with Canada Post.