Here are two possible scenarios:
The postal worker delivered the package to the wrong mailbox
The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day.
Canada Post says:
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”
Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.
Canada Post advises:
“If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets.
Note: Only the sender can file a claim for non-delivery. If you are the recipient please get in touch with the sender or call Canada Post Customer Service.”
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